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Policy on Cancellations/Failure to arrive

Arriving Late

In order to provide our patients with appropriate appointment times to reflect treatment requirements, we request that patients, who have a scheduled appointment arrive promptly for their appointment.

We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by performing the most complete treatment possible in the time remaining.

If your appointment time becomes inconvenient for you, we are always happy to reschedule it if you provide us with at least 24 hour’s notice. This allows us to schedule in a patient who may be in urgent need of care.

Unfortunately, arriving too late to perform the treatment may result in rescheduling your appointment. Our cancellation policy may apply.

Our Policy on Cancellations and Failure to Arrive

When you make an appointment at Northpoint Dental, that time is reserved exclusively for you. We do not double book patients; we schedule appointments for one patient, dedicating our resources to that patient for that time.

If you need to reschedule your appointment:

* Please call us on (07) 46383384
* We require a minimum of 24 hour’s notice.

Our front desk staff will aim to place a courtesy reminder call or SMS to you prior to your appointment. Please keep in mind that if you do not receive your courtesy call, your appointment remains your responsibility to attend or reschedule at least 24 hours in advance.

Appointments that are cancelled with minimal notice or a failure to arrive to your appointment represent a cost to us, and to other patients who could have been seen in the time we had set aside for you.

Please advise us as soon as possible if you cannot attend an appointment.
This allows us to offer your allocated appointment time to someone else who may need urgent treatment. If you need to reschedule your appointment within
24 hours due to illness or urgent unforeseen circumstances, we will gladly reschedule your appointment.

Due to the difficulty of filling cancelled appointments with minimal notice, we respectfully request a minimum of 24 hour’s notice. If this request is not fulfilled your patient chart will reflect this and if this becomes a regular occurrence we will request a deposit to secure your future appointments.

We Thank You For Your Cooperation And Understanding

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